1. What products do you offer?
We offer high-quality digital BIM (Building Information Modeling) projects, including architectural and construction designs, 3D models (IFC), blueprints (DWG/PDF), manufacturing datasheets, and construction assemblies.
2. Who creates the products?
All products are developed by our in-house team at LEVA, in collaboration with a network of trusted external professionals and consultants.
3. Are your products ready for construction?
Our products are intended for design, planning, and visualization purposes. It is your responsibility to adapt them to local building codes and regulations before construction.
4. How do I purchase a product?
You must create an account, select the product, complete the checkout process, and the product will be made available for download in your account dashboard.
5. In what file formats are your products delivered?
Depending on the product, deliveries include DWG, PDF, IFC, and additional manufacturing datasheets (PDF).
6. When will I receive my product?
Immediately after the payment is successfully processed, the digital product will be available for download in your account.
7. Can I modify the files after purchase?
Yes, you are allowed to modify the files for your own projects or client projects. However, redistribution or resale of modified files is strictly prohibited.
8. What license do I get with the purchase?
You receive a non-exclusive, non-transferable license for personal or client-related use. Resale, sharing, or sublicensing of the content is not allowed.
9. Can I resell your products?
No. Resale, redistribution, or sublicensing of any product is strictly prohibited under our End-User License Agreement (EULA).
10. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Google Pay, Apple Pay and other common payment methods.
11. Do you offer refunds?
Due to the nature of digital content, all sales are final. We do not offer refunds once the product is downloaded, except where legally required.
12. Can I use your products worldwide?
Yes. Our digital products are available for purchase and use worldwide.
13. Will I receive updates if a product changes?
We may occasionally update products for corrections or improvements. Registered users who purchased the product will have access to updated versions at no additional cost.
14. Are your products compatible with all BIM software?
Our primary delivery formats are DWG, PDF, and IFC, which are widely supported. However, specific compatibility depends on your BIM software version and capabilities.
15. Can I request custom modifications or new products?
Yes, we offer custom modifications based on your specific project needs. Please CLICK to discuss your requirements and pricing.
16. Is VAT included in the price?
VAT may be added at checkout depending on your billing address and local tax regulations.
17. How do I contact customer support?
You can reach us anytime via [insert email address] for assistance regarding purchases, downloads, or technical questions.
18. Do you offer an affiliate program?
Yes, we run an affiliate program for influencers, content creators, and industry professionals. You can earn commissions by promoting our products. Reach out to us for more details and to join.
19. How do I download my purchased files?
Once the payment is confirmed, you can log into your account and download your purchased files directly from your dashboard.
20. What happens if I lose access to my account?
Please contact customer support immediately. We may be able to restore your access after verifying your identity.
