1. What plans do you offer?
We offer high-quality digital BIM (Building Information Modeling) plans, including architectural and construction designs, 3D models (IFC), blueprints (DWG/PDF), manufacturing datasheets, and construction assemblies.
2. Who creates the plans?
All plans are developed by our in-house team at LEVA, in collaboration with a network of trusted external professionals and consultants.
3. Are your plans ready for construction?
Our plans are intended for design, planning, and visualization purposes. It is your responsibility or local designer to adapt them to local building codes and regulations before construction.
4. How do I purchase a plan?
You must create an account, select the plan, complete the checkout process, and the plan will be made available for download.
5. In what file formats are your plans delivered?
Depending on the plan, deliveries include DWG, PDF, IFC, and additional manufacturing datasheets (PDF).
6. When will I receive my plan?
Immediately after the payment is successfully processed, the digital plan will be available for download.
7. Can I modify the files after purchase?
Yes, you are allowed to modify the files for your own projects or client projects. However, redistribution or resale of modified files is strictly prohibited.
8. What license do I get with the purchase?
You receive a non-exclusive, non-transferable license for personal or client-related use. Resale, sharing, or sublicensing of the content is not allowed.
9. Can I resell your plans?
No. Resale, redistribution, or sublicensing of any plan is strictly prohibited under our End-User License Agreement (EULA).
10. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Google Pay, Apple Pay and other common payment methods.
11. Do you offer refunds?
Due to the nature of digital content, all sales are final. We do not offer refunds once the plan is downloaded, except where legally required.
12. Can I use your plans worldwide?
Yes. Our digital plans are available for purchase and use worldwide.
13. Will I receive updates if a plan changes?
We may occasionally update plans for corrections or improvements. Registered users who purchased the plan will have access to updated versions at no additional cost.
14. Are your plans compatible with all BIM software?
Our primary delivery formats are DWG, PDF, and IFC, which are widely supported. However, specific compatibility depends on your BIM software version and capabilities.
15. Can I request custom modifications or new plans?
Yes, we offer custom modifications based on your specific project needs. Please CLICK to discuss your requirements and pricing.
16. Is VAT included in the price?
VAT may be added at checkout depending on your billing address and local tax regulations.
17. How do I contact customer support?
You can reach us anytime via [insert email address] for assistance regarding purchases, downloads, or technical questions.
18. Do you offer an affiliate program?
Yes, we run an affiliate program for influencers, content creators, and industry professionals. You can earn commissions by promoting our plans. Reach out to us for more details and to join.
19. How do I download my purchased files?
After your payment is confirmed, you will receive an email with a secure download link. You can also download your files directly from the order confirmation page. Please make sure to save your download link for future access.
20. What happens if I lose access to my account?
Please contact customer support immediately. We may be able to restore your access after verifying your identity.
